Delete your game profile & data

Request deletion

You can request deletion of a game profile and associated data held by HopHit Games, including a device-based profile or a profile linked to Google or RuStore, where these features are available.

Write a deletion request

Or email support@hophit.games from any email app. Clicking the button opens your email app; it does not send a request automatically.

Subject: Game profile and data deletion request

Please include: the game name (for example, Sphercoil), the store/platform, and your player or profile ID if available. For a linked profile, include the sign-in method and the email associated with it if available.

If you cannot find an identifier or no longer have the game installed, tell us what you know about the profile. We will explain how to identify it without requiring you to reinstall the game. Never send a password, sign-in token, or full payment card details.

What happens next

We use your message to locate the game profile and may ask for information needed to verify ownership.
We delete all personal data associated with the profile under our control, including profile identifiers, platform sign-in links, online progress, game content, and linked analytics or diagnostic records. We request deletion from providers processing that profile on our behalf.
We aim to complete verified requests within 30 days. We will confirm completion or explain any extension and any limited data that must be retained.

What may remain

Limited transaction, security, or request records may need to be retained for legal obligations, fraud prevention, or disputes. If this applies, we will explain the reason and applicable retention period. Backups are removed through their retention cycle and are not used to reactivate a deleted profile; any delayed removal is explained under the same rule. Providers acting independently, including stores, handle their records under their own policies.

This request deletes your game profile, not your Google or RuStore account, and does not automatically refund store purchases. It does not erase local copies on a device you control.

Remove local-only data

If the game stores your information only on the device, clear its app data in Android settings: Apps → select the game → Storage → Clear storage/data. The wording varies by device. This resets local progress and preferences. Check operating-system backup settings if you also want to remove backed-up copies. Before clearing data, copy any player identifier you need for an online deletion request.

For details, read the Privacy Policy for Google Play or RuStore.